Pgslo Privacy Policy — how your information is kept secure

1. Introduction & Scope

Welcome to the Privacy Policy of pgslo (https://pgslo.im). This policy explains what information we collect when you visit our website, create an account, or use our services — and how we use that information and protect your privacy.

By using pgslo, you agree to the practices described in this Privacy Policy. If you disagree with any part of this policy, we ask that you refrain from using our services. For any questions, contact us at support@pgslo.im.

2. Information We Collect

Pgslo collects several types of information — some you provide directly, and some is collected automatically. The details are outlined below.

Information You Provide Directly

• Registration Details: Full name, date of birth, email address, mobile number, and residential address.
• Identity Verification (KYC): Photo of your national ID, passport, or driving licence.
• Payment Information: Mobile banking numbers (bKash/Nagad/Rocket) and bank account details — full card numbers are never stored.
• Support Contact: When you contact support, your messages and conversation history are saved.

Automatically Collected Information

3. How We Use Your Information

Pgslo uses your information only for specific, legitimate purposes. Each purpose is clearly listed below.

• Account Management: To handle registration, login, identity verification, and account security.
• Payment Processing: To process deposits and withdrawals and to maintain transaction records.
• Service Improvement: To analyze which features are most used and improve your overall experience.
• Fraud Prevention: To detect suspicious activity and keep all member accounts secure.
• Legal Obligations: To fulfill statutory obligations under Anti-Money Laundering (AML) and KYC regulations.
• Customer Support: To provide prompt and accurate resolution of your questions, complaints, and issues.
• Relevant Communications: To send you important account notifications and, where you have consented, promotional offers.

4. Information Sharing & Third Parties

Pgslo does not typically share your personal information with third parties. However, limited sharing may be necessary in certain circumstances.

When Your Information May Be Shared

• Payment Processor: Minimum necessary information shared with payment partners such as bKash, Nagad, and Rocket to process deposits and withdrawals.
• Legal Authorities: Upon a valid order from the Government of Bangladesh or law enforcement authorities — strictly where required by law.
• Security Partners: Trusted technology providers for fraud detection and cybersecurity — they are not permitted to reuse your data.
• Business Changes: You will be notified in advance in the event of a company merger or acquisition.

5. Cookies & Tracking Technologies

Pgslo uses cookies to improve site functionality and enhance your experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: To maintain your login session and keep the site functioning properly — without these, the site will not work as intended.
• Functional Cookies: To remember your language preference, game settings, and personalized experience.
• Analytics Cookies: To analyze site traffic and understand which pages are most visited — data is collected anonymously.
• Security Cookies: To protect against CSRF attacks and other security threats.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.

6. Data Retention & Deletion

Pgslo does not retain your data longer than necessary. A specific retention period is defined for each category of information.

Retention Period

Once the retention period ends, data is securely deleted or anonymized so it can no longer be linked back to you.

7. Your Rights

You have a number of important rights over your personal information. pgslo fully respects and upholds each of these rights.

To exercise any of these rights, email us at support@pgslo.im. We will respond within 30 days.

8. Protection of Children & Minors

Pgslo is strictly for users aged 18 and above. We never knowingly collect or store data from minors.

If we are notified that a minor has created an account, we will immediately close that account and delete any information collected.

9. Security Measures

Pgslo follows the highest industry standards to keep your data secure. Our security framework operates across multiple layers of protection.

• Encryption: All data transmission and storage is protected with AES-256 encryption.
• Firewall: Advanced network firewall and DDoS protection.
• Access Controls: Only authorized personnel may access specific data.
• Two-Factor Authentication (2FA): Optional for members and mandatory for staff.
• Regular Audits: Third-party security assessments are conducted on a quarterly basis.
• Data Backup: Encrypted backups are stored in a separate, secured location.

That said, no internet method is 100% secure. In the event of a security incident, we will notify affected members within 72 hours.

10. International Data Transfers

Pgslo primarily operates in Bangladesh. However, some technology partners may run their servers in other countries. In such cases, we ensure that data protection standards are maintained without compromise.

Countries to which data may be transferred are subject to GDPR or equivalent data protection laws, and Standard Contractual Clauses (SCC) are applied to all transfers.

11. Policy Updates

Pgslo may update this Privacy Policy from time to time — when new services are introduced, laws change, or our processes are improved. The "Last Updated" date will reflect any such changes.

For significant changes, you will be notified in advance via your registered email or a site notice. Continued use of the site after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch — we're always here to help.

• Email: support@pgslo.im
• Support: 24/7 via the site's live chat
• Response Time: General inquiries within 24 hours; data rights requests within 30 days